The owner of the online store KLAASISTKLAAS.EE (hereinafter the Online Store) is Klaasist Klaas OÜ, registry code 12484718, located in Levala village, Pöide, Saaremaa
Validity of the sales contract, product and price information
- The terms and conditions of sale apply when purchasing goods from the Online Store.
- The prices of the products sold in the Online Store are indicated next to the products. A fee for delivering the goods is added to the price. The delivery fee depends on the buyer's location and the method of delivery.
- The delivery fee is displayed to the buyer when placing an order. Information about the goods is provided in the Online Store directly next to the goods
Placing an order
- To order goods, you must add the desired products to the shopping cart. To place an order, you must fill in the required data fields and select the appropriate method of delivery of the products.
- The amount of the fee is then displayed on the screen, which can be paid via a bank link or other payment solution.
- The contract enters into force upon receipt of the amount due to be paid to the Online Store's current account.
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If the ordered goods cannot be delivered due to the end of stock or for any other reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will be refunded immediately, but not later than within 14 days of sending the notification.
Delivery
- The goods will be shipped to the countries of the European Union, and by agreement to other countries around the world.
- The shipping costs of the goods are borne by the buyer and the corresponding price information is displayed next to the shipping method.
- Domestic shipments within Estonia generally reach the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract.
- In exceptional cases, the buyer has the right to deliver the goods within up to 45 calendar days.
Right of withdrawal
- After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days [depending on the products, the buyer may not have the right of withdrawal, in such a case the relevant products and services must be listed and they must comply with the conditions listed in § 53(4) of the Law of Obligations Act].
- The right of withdrawal does not apply if the buyer is a legal entity. In order to exercise the 14-day right of return, the ordered goods may not be used in any way other than necessary to verify the nature, properties and functioning of the goods in the manner permitted for testing the goods in a physical store.
- If the goods have been used for any purpose other than necessary to verify the nature, properties and functioning of the goods or if they show signs of use or wear, the Online Store has the right to reduce the return fee in accordance with the decrease in the value of the goods.
- To return the goods, a withdrawal form must be submitted, the form of which can be found here: withdrawal form, and sent to the e-mail address no later than 14 days after receipt of the goods.
- The costs of returning the goods are borne by the buyer, unless the reason for the return is that the item to be returned does not correspond to the order (e.g. a wrong or defective item). The buyer must return the goods within 14 days of submitting the application or provide proof that he or she has handed over the goods to the carrier within the aforementioned period.
- Upon receipt of the returned goods, the Online Store shall refund to the Buyer immediately, but no later than 14 days after receipt of the withdrawal form, all fees received from the Buyer under the contract.
- The Online Store may refuse to make refunds until the item that is the subject of the contract has been returned or until the Buyer has provided evidence that he has returned the item, depending on which occurs first. If the Buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the Consumer the cost that exceeds the cost of the standard delivery method.
- The Online Store has the right to withdraw from the sales transaction and demand the return of the goods from the Buyer if the price of the goods in the Online Store has been indicated significantly below the market price of the goods due to a mistake.
Right to file a claim
- The Online Store is liable for any non-conformity or defect of the goods sold to the Buyer that already existed at the time of delivery of the goods and that becomes apparent within two years of the delivery of the goods to the Buyer. During the first six months of the delivery of the goods to the Buyer, it is assumed that the defect already existed at the time of delivery of the goods. It is the Online Store's obligation to rebut this presumption.
- The Buyer has the right to contact the Online Store within two months of the occurrence of a defect by sending an e-mail to info@klaasistklaas.ee or by calling +372 5626 3593. The Online Store is not liable for defects that have arisen after the goods have been delivered to the Buyer. If the goods purchased from the Online Store have defects for which the Online Store is liable, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund all fees incurred under the sales contract to the Buyer.
- The Online Store will respond to the complaint submitted by the Consumer in writing or in a form that can be reproduced in writing within 15 days.
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Direct marketing and processing of personal data
- The online store uses the personal data entered by the buyer (including name, telephone number, address, e-mail address, bank details) only for processing the order and sending the goods to the buyer.
- The online store transfers personal data to companies providing transport services in order to deliver the goods. The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed a desire to do so by entering their e-mail address on the website and has indicated their desire to receive direct mail notifications.
- The buyer can opt out of offers and newsletters sent to the e-mail at any time by notifying us of this by e-mail or by following the instructions provided in the e-mail containing the offers.
Dispute resolution
- If the buyer has any complaints regarding the Online Store, they must be sent by e-mail to info@klaasistklaas.ee or by phone: +372 5626 3593.
- If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may contact the Consumer Disputes Commission.
- The Consumer Disputes Commission is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store.
- The review of the buyer's complaint by the Commission is free of charge.
- The buyer may contact the European Union's consumer dispute resolution platform.